Privacy Policy

 

Welcome to DISHNetwork.com, a service of EchoStar Communications Corporation and its subsidiaries (collectively, “EchoStar”, “DISH”, “we”, or “us”). This statement discloses the privacy practices for this Web site only.

 

CHILDREN

EchoStar does not knowingly collect personally identifiable information from children under the age of thirteen and does not wish to collect any such information.

 

INFORMATION

Collection and Use The information collected by EchoStar falls into two categories: (1) information voluntarily supplied by visitors to and users of the Web site and (2) tracking information recorded as visitors and users navigate through the Web site. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person.

 

To make use of some features on our Web site, for example, in order to process requests for new service or make changes to existing service, visitors need to register and provide certain information as part of the registration process. We may ask, for example, for your name, e-mail address, street address, zip code, and credit card or financial account information. We might also request information about your residence and number of televisions. Supplying this information is entirely voluntary, but if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our Web site. You will not be able to order selected products or services or automate payments over our Web site unless you provide certain personally identifiable information about yourself.

 

When you submit any personally identifiable information over this Web site, EchoStar (i) will use the information for the purposes described at the time you submit it, and (ii) may use the information to contact you to make you aware of other products and services of interest. Of course, if you want to remain completely anonymous, you’re still free to take advantage of the publicly available content on our Web site without registration.

 

Aggregate reports for Web site visitors are also generated to measure the performance of DISH Network Web sites. These reports do not contain any personally identifiable information.

 

When an individual visits any Internet site, a unique address called an “IP address” is recorded. DISH Network does not release any information about the collection of this address to any third party except under court order. DISH Network archives the log files in order to create aggregate statistical reports, detect errors at the Web site, and for security reasons.

 

IP reports for advertisement clicks are shared with the advertiser and advertising networks. This information may be stored in DISH Network databases and/or those of advertisers and advertising networks. However, advertisers usually have this information already since their server captures it when a person clicks on an ad. This is done to verify billing for the ads. No additional information associated with any specific user is provided to advertisers.

 

In connection with the standard operation of EchoStar’s systems, certain non-personally identifiable information about visitors to this Web site is recorded. This information is used primarily to tailor and enhance visitors’ experience using the Web site. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our Web site and determine which products and services are the most popular with Web site visitors.

 

DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION

We consider the personally identifiable information contained in our business records to be confidential. We may sometimes disclose personally identifiable information about you when it is necessary to render or conduct a legitimate business activity related to the services we provide to you. We may also disclose personally identifiable information about you to our affiliates or to others who work for us, such as service providers and vendors when it is necessary to render or conduct a legitimate business activity related to the services we provide to you. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.

 

COOKIES

Internet “cookies” may be used to customize our Web site to the viewer. A cookie is a standard feature of browser software. Cookies help us tailor and personalize our Web site. These cookies remain on the user’s system and are automatically retrieved when a user visits at a later time. These cookies contain only information concerning the type of customer (current or potential) and frequently visited pages. No other personal information is stored on cookies.

 

Cookies may also be placed on the user’s system by an Internet advertising network in order to track the viewing of banner ads displayed on DISH Network Web sites. Since it is not necessary for a person to identify him or herself, cookies cannot be associated with an individual who selects not to log in or identify him or herself in any other way.

 

Customers who are still uncomfortable with the use of cookies have the option of disabling them on their browser. DISH Network in no way discriminates against Web site visitors who have disabled cookies on their browser.

 

OPTING OUT OF PROMOTIONAL EMAIL

When first logging into My Account or the Customer Support Center, or when purchasing a system online, among other things, you will see the following:

These statements are pre-selected to indicate that it is okay for DISH Network/Partners to contact you as indicated. If you do not wish to be contacted, please de-select them and continue.

 

If you indicate that it is okay to contact you via email with news from DISH Network, we will use your e-mail address to send you information about important upcoming events and opportunities. You can cancel this service at any time by logging into My Account, selecting Edit Online Information, and de-selecting the box to receive news and offers via e-mail from DISH Network. Please note, however, even if you opt-out of receiving news and offers via e-mail from us, if you are a DISH Network subscriber, we may contact you via e-mail from time to time regarding issues with your subscriber account.

 

If you indicate that it is okay to contact you via email with news from DISH Network Partners, we may share your contact information with partner organizations that may then e-mail you information concerning their products and services. You can cancel this service at any time by logging into My Account, selecting Edit Online Information, and de-selecting the box to receive news and offers via e-mail from DISH Network Partners.

 

If you have a concern regarding our email policy write us at feedback@dishnow.com.

 

OTHER WEBSITES

To make our Website more valuable to our visitors, we may offer some features in conjunction with other providers. Our Web site may also include links to other Web sites whose privacy policies and practices may differ from ours. Once you leave our Web site by linking to another one, the use of any information you provide is governed by the privacy policy of the operator of the Web site you’re visiting. We recommend that you read the privacy policy of other Web sites.

 

SECURITY

All information gathered on our Web site is stored within an EchoStar database accessible only to EchoStar and its specifically authorized contractors and vendors. However, we cannot guarantee the complete security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.

 

CHANGES TO THIS PRIVACY STATEMENT

We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our Web site and by continuing to use the Web site after we post any changes, you accept and agree to this privacy statement, as modified.

 

CLICK TALE WEB ANALYTICS SERVICE

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve our website, make it more user-friendly and monitor that it is performing correctly.

 

You can choose to disable the Service at http://www.clicktale.net/disable.html.

 

Privacy Policy for Information Collected by the ClickTale Ltd. (“ClickTale”) Web Analytics Service

 

ClickTale’s service is a web analytics service that monitors visitor interactions on a website. The ClickTale service, is added to a specific website by the website’s owner, it then records visitor interactions on the website enabling the website’s owner to receive various reports, including videos of users interactions and statistics based on such videos (the “Service”).

 

This Privacy Policy outlines the information collected by the Service and how that information is used. In this Privacy Policy references to “we”, “us” and “our” are to ClickTale Ltd.

 

1.a. Collection of Information – What information we collect

 

The information collected by our Service may include:

 

    1. Characteristics of your computer such as: browser type, system language, OS version, time zone and screen resolution metrics.

 

    1. The web pages that you visit in a specific website and the URLs of the web pages that referred you to that website.

 

    1. Any mouse movements, mouse clicks and keystrokes on the visited website.

 

    1. Any information you enter and submit to a specific website. As a result, if you choose to supply personal information (such as, but not limited to, name, address or contact information) on a website, such information will be collected by the Service.

 

    1. Your IP address.

 

    1. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data.

 

 

1.b. Collection of Information – What information we do NOT collect

 

    1. We do NOT collect any information about websites which do not use the Service.

 

    1. We do NOT collect any information about other programs that you are running on your computer.

 

    1. We do NOT assign a global unique identifier to you.

 

    1. We do NOT collect any passwords that you enter in a website.

 

    1. We do NOT collect key strokes that happen in fields that the website’s owner has marked as “sensitive”.

 

 

1.c. Collection of Information – What we do with your information

Any information we collect will be used in accordance with applicable laws for the following purposes:

 

    1. To provide website owners with raw or aggregate reports regarding visitor interactions on their website, that may include for example: aggregate reports of clicking or mouse movement activity, aggregate reports of scrolling activity and recreation of visitor browsing sessions.

 

    1. ClickTale may use the information to perform anonymous aggregated web surfing analysis and statistical reports.

 

    1. For auditing, research and analysis to operate and improve ClickTale technologies and services.

 

    1. We may share information with third parties in limited circumstances, including, without limitation, when complying with legal requirements, preventing fraud or imminent harm, and ensuring the security of our network and services. We may further share certain pieces of aggregated, non-personal information, such as average page load time, or the number of pages processed by our system per day. Such information does not identify you individually.

 

    1. When you send email or other communication to ClickTale, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

      Please do not send us any communication which contains confidential information. Since we are not able to evaluate whether such communication contains confidential information or not, we may retain or use such confidential information as aforesaid and such retention or use shall not be deemed as a breach of any of our obligations herein.

 

    1. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

      Except as described herein, we do NOT:

 

 

    1. Disclose your information.

 

    1. Share your information with third parties.

 

 

2. Information security

 

ClickTale maintains a strict “no-spam” policy. Your e-mail address will not be sold, rented or otherwise delivered to any third party unless it is so required with respect to the Service as described below.

 

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

 

We restrict access to personal information to a limited number of ClickTale employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

 

If you wish, you can select to be excluded from monitoring by our service by following this link: http://www.clicktale.net/disable.html.

 

When we receive formal written complaints posted using our contact form, it is ClickTale’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ClickTale and an individual.

 

3. Policy Modifications

 

We may change this Privacy Policy from time to time. If and/or when ClickTale makes changes to this Privacy Policy, the updated version will be posted on this page. We encourage you to visit this page periodically.

 

4. Contacting us about Privacy

 

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form.